NOTICE:: Except where otherwise noted, all articles are published under a Creative Commons Attribution 3.0 license. You are free to copy, distribute, adapt, transmit, or make commercial use of this work as long as you attribute the University of Michigan Health System as the original creator and include a link to this article.
University of Michigan Health System Blog Terms and Conditions
Visitors to our blog site are permitted to share and comment on content posted on this page. All blog posts are published under a Creative Commons Attribution 3.0 license except where otherwise noted, and may be copied, distributed, adapted, transmit, or make commercial use of this work as long as you attribute the University of Michigan Health System as the original creator and include a link to this article.
Code of conduct
Comments to any page of our blog site should be relevant to the content posted on the page and its fans.
Fans are encouraged to stay on topic in a given thread and respect others who interact with the page. Posts containing information related to illegal activities, racial slurs, threats of violence and pornographic material will be removed. In certain situations, the poster, as well as the content, will be reported to authorities depending on the nature of the content.
Posts that contain names of specific individuals within the University of Michigan Health System as part of a complaint, concern or compliment will be handled on a case-by-case basis. Depending on the circumstances, at the discretion of page administrators, the post or comment may be removed.
Rights and Responsibilities
Page administrators review comments and posts on the page regularly to ensure any issues or concerns are addressed in a timely manner.
The University of Michigan Health System is not responsible for the content of comments posted on any of the pages of its blog, nor does the presence of a comment constitute endorsement of its content by UMHS.
Commenters understand that they are ultimately responsible for the content they post and as such, understand legal issues may arise from the content they post and that the University of Michigan Health System is not responsible for those outcomes.
Information shared by a third party related to a patient they know cannot be discussed by page administrators. In the case of complaints, while a reasonable effort will be made to follow‐up with the person who posted the content, we cannot take further action on behalf of the patient without their consent without violating the patient’s right to privacy.
Frequency of posts
The same content may be posted up to three times in a calendar month, whether by an individual or on behalf of an outside organization by multiple individuals. Posts beyond this time frame will be considered spam and will be flagged for removal.
Concerns and complaints
While we strongly encourage patients and families to contact UMHS directly to address any issues they may have, patients who post to the page related to concerns or complaints, need for assistance or have specific issues that need to be addressed, should expect to receive follow-up from the appropriate customer service office:
Complaints, compliments and concerns about care (Patient Relations): 877-285-7788
Support services and community resources for patients and their families (Guest Assistance Program): 734-764-6893
Patient records and information (Health Information Management): 734-936-5490
Security, public safety, potential violence, theft, loss prevention, or crimes against person or property (Security and Entrance Services): 734-936-7890
Billing for professional fees for services provided by physicians, psychologists, nurse practitioners, social workers and physician assistants: 800-914-8561
Billing for hospital fees for supplies, laboratory tests, physical therapy, treatment rooms and drugs: 800-992-9475
Possible violations of privacy, policies and procedures, including federal, state and local laws (Compliance Office): 734-615-4400
Research volunteer issues and concerns (Institutional Review Board): 734-763-4768
Animal concerns (University Committee on the Use and Care of Animals): 734-763-8028
With additional questions or concerns not addressed above, please call the Office of Public Relations at 734-764-2220.